VISIT US IN DELAWARE
175 Johnson Way, New Castle, DE 19720.
FREQUENTLY ASKED QUESTIONS
Luckied is headquartered in the United States. You can find our main office at 175 Johnson Way, New Castle, DE 19720.
At Luckied, your safety and security are our utmost priorities. We have implemented a comprehensive set of measures to safeguard your privacy and ensure the security of every transaction:
Password Security: We highly recommend creating a strong and unique password for your Luckied shopping account. This simple step significantly enhances your online security.
- Website Security: Our website boasts top-notch security, with 'Norton Secured' protection and Secure Sockets Layer (SSL) encryption in place. Always keep an eye out for the locked padlock icon in your browser's address bar – it signifies that your data is fully encrypted and safe from prying eyes.
Secure Payment Options: Luckied offers a diverse range of secure payment methods to provide you with flexibility and peace of mind. You can choose from options like Visa and Mastercard Credit and Debit Cards, Apple Pay, Google Pay, American Express, Discovery, JCB, Klarna, and even cryptocurrency payments through Coinbase. Additionally, we've forged strategic partnerships with trusted banks in our region to provide an added layer of security for your financial transactions.
When you shop with Luckied online, rest assured that you're not only enjoying a wide selection of products but also a safe, private, and reliable shopping experience. Your peace of mind is our commitment.
We proudly offer shipping to a wide range of destinations. Our shipping services cover the United States, Europe, and over 100 countries worldwide. We’re dedicated to ensuring our products reach car enthusiasts wherever they may be.
Once your order is placed, our team typically requires 1-2 business days to process it in preparation for delivery. If you have selected our "Premium Shipping" option, rest assured that your package will be shipped on the same day you place your order. We understand the anticipation of receiving your products and work diligently to ensure a swift and efficient process.
Our products are shipped from strategically located warehouses in the USA, Germany, China, and Russia (currently, suspended due to the special situation). The specific warehouse utilized for your product’s shipment depends on your delivery location and the product’s availability in stock at the time of your order. This approach enables us to efficiently cater to customers worldwide.
Our estimated shipping times vary based on your location:
- United States: You can expect delivery within 3-12 business days.
- Europe: Delivery typically takes 4-13 business days.
- Other international destinations: Shipping time is approximately 4-14 business days.
Please refer to our Refunds & Returns Policy for detailed instructions on the return process.
Yes, we regularly restock items that are marked as "out of stock" to ensure our customers have access to their favorite products. However, the restocking schedule may vary for different items, so we recommend checking our website or contacting our customer support team for specific information on restock dates for the item you're interested in.